Client Care Coordinator

Walnut Creek, CA

Full Time

Entry Level

Driven by our shared passion to “Inspire Confidence”, SkinSpirit is a pioneer and leader in aesthetic face and body treatments. Founded in 2003, our mission is to elevate our client’s beauty and confidence through scientifically proven methods and comprehensive services performed by expert practitioners. Today, we have 25+ clinics nationwide and we are the proud to be the number one provider of BOTOX Cosmetic and dermal fillers in the U.S. We thrive in a people-first culture dedicated to supporting each other, our clients and our communities. Join us and use your passion, talent, and drive to deliver the SkinSpirit experience!

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours/week) we offer Medical, Vision, and Dental insurance.

Position Overview:

The Client Care Administrator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.

What You’ll Do:

Provide excellent client care and customer service
Answer and screen high volume of inbound phone calls
Manage appointments (scheduling, moving, and canceling appointments)
Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
Accurately complete client transactions
Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
Perform opening and closing duties of the clinic
Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
Maintain a professional and clean work environment & appearance
Maintain complete confidentiality in all guest matters in accordance with company policy
Assist with other duties and projects as assigned by management

What You’ll Bring:

HS Diploma or GED required; AA preferred
At least 1+ years of customer service experience
Exceptional customer service skills
Ability to be efficient and productive in a fast-paced environment
The ability to multitask, prioritize, and organize with a consistently high level of accuracy
Must be a team player
Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly
Excellent, written, verbal, and interpersonal skills
Great attention to detail and accuracy
Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
Experience in medical office / understanding of cosmetic procedures / skin care products
Experience with Zenoti or other POS systems preferred but not required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer
Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear
Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Pay Range: $20.00 - 28.00 per hour* (plus bonus potential)

*Base pay will be determined based on candidate experience, clinic size, clinic location and market.

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.

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In addition, I acknowledge that SkinSpirit will require eligibility verification “Form I-9” be completed for every new hire and that within 3 business days of beginning work every new hire must present to the employer documentation establishing his/her identity and authorization to work. This federal requirement must be satisfied as a condition of employment.* I have read and agree to the application terms outlined aboveI have read and DO NOT consent to the application terms outlined above

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