Regional Manager

New York, NY

Full Time

Management

Manager/Supervisor

Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body—with over 40 locations nationwide. Our highly trained experts are the best in the industry—renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you’re looking for.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we’re always innovating—bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees we offer Medical, Vision, and Dental insurance.

Position Overview:

The Regional Manager will be in charge of multiple clinics throughout a large physical area. This role carries out supervisory responsibilities pertaining to the operational practices of all the clinics in their assigned area, making sure each runs smoothly, cleanly, safely, complies with marketing and sales campaigns and meets budget and sales goals.

Location:
The ideal candidate will be located in New York or greater Washington DC areas. Frequent travel will be required.

What You’ll Do:

General Responsibilities -

Provide leadership and development for Clinic Manager, Assistant Clinic Manager and all other clinic staff in assigned region
Execute on meeting and exceeding all region/clinic metrics; Contribution Margin, revenue growth, NPS, New Clients, etc.
Maintain the SkinSpirit vision, mission and standards with all staff
Motivate staff to perform at their highest abilities

Operations/ Processes -

Maintain existing processes to ensure smooth and efficient daily operations for both clients and clinic staff in assigned region
Maintain complete knowledge of all clinic services, products, equipment and job functions
Maintain the clinic visual aesthetic standards and operational protocols as required by the Director, Clinic Operations
Maintain phone and consultation standards and processes to ensure we are consistent among clinics and staff, and we are exceeding client expectations
Maintain complete knowledge of hours of operation and activities of SkinSpirit clinics
Create downtime activities and monitoring system for clinic operations staff in assigned region to ensure staff is focused and staying productive
Fill in for Clinic Manager in assigned region when needed

Financial/ Budget -

Work with Director, Clinic Operations and Finance to manage clinic budgets
Accountability for actual monthly clinic metrics to budget
Work with Director, Clinic Operations to track clinic top/bottom treatments and products; overall revenue, expenses and profitability trends
Utilize staff productivity reports to communicate with Director, Clinic Operations and to measure staff performance
Monitor in-house marketing/event related spending for clinics in assigned region.

Administration -

Oversee staff schedules and schedule changes consistent with optimized coverage requirements in assigned region
Oversee the maintenance of the software database with current codes, prices, staff, etc. in assigned region

Equipment/ Products -

Oversee the scheduling of maintenance and repairs in assigned region.
Oversee maintenance logs in assigned region.

Meetings/Trainings -

Conduct regular clinic operations meetings and ongoing trainings in assigned region
Attend other clinics’ staff meetings and trainings, as required
Participate in weekly management meetings/calls
Conduct 1:1 monthly site meetings to address performance issues and hear concerns

Human Resources -

Recruit, schedule and interview prospective clinic staff employees in assigned region
Partner with HR Director to complete reference, licensure and background checks
Partner with HR Director to conduct exit interviews and process terminations
Resolve day-to-day staff conflict
Conduct regular performance evaluations of direct reports
Oversee the training of new clinic staff in assigned region
Partner with Director, Clinic Operations and HR Director to deliver disciplinary action and termination for direct reports

Safety/ Regulatory

Ensure safety protocols are followed
Oversee safety/regulatory log books/manuals
Oversee compliance metrics, P&P, state and federal regulations

Events

Participate in SkinSpirit events
Assist in event planning with the Marketing team

Future Planning

Assist Director, Clinic Operations with concepts and ideas to keep SkinSpirit ahead of its competition and on the cutting edge of the aesthetic industry in assigned region
Assist in the development and opening of future markets and clinics in assigned region
Assist in determining and structuring of future staffing needs in assigned region
Other job duties as assigned - This list is in no way states or implies that these are the only duties and responsibilities assigned to this position.

What You’ll Bring:

5+ years of experience in retail management or equivalent field; multi-unit leader experience preferred
Bachelor's degree preferred

Excellent verbal and written communication skills
Ability to effectively present information and respond to questions from managers, internal customers, and external customers
Ability to coach and teach
Ability to build and sustain trusting professional relationships
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
High degree of discernment and confidentiality
Proficient with email and MS Office
Willing to travel to assigned locations

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer
Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, or crawl, talk and hear
Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Compensation: $140,000 starting; Pay will be determined based on candidate experience, region size, location, market, etc.

Notice for Applicants: SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.

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